Terms of Service

1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

With regard to entrepreneurs, these terms and conditions also apply to future business relationships without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
2. Contractual partner, conclusion of contract

The purchase contract is concluded with Feuerwehr Versand Friesenheim e.K ..

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click on the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data and our terms and conditions by email. You can see the contract text in our customer login.
4. Terms of delivery

In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers.

In principle, you have the option of collection from Feuerwehr Versand Friesenheim e.K., Allmendstraße 2, 77948 Friesenheim, Germany at the following business hours: Monday to Friday from 8:30 a.m. to 7:00 p.m. except on public holidays. Please inform us at least two working days prior to your collection so that we can provide the goods from our warehouse. When picking up, only cash payment is possible, unfortunately no card payment.

5. Payment

The following payment methods are available in our shop:

You will first receive an invoice with a payment request by email if we have an email address from you. If you order by telephone and / or you do not have an e-mail address, you will receive the invoice with a request for payment by post. The delivery takes place after receipt of payment.

Your bank details or your credit card number are kept safe with PayPal like in a locker. Because your sensitive data has no place on the Internet. You simply pay with your email address and password - done. You don't have to have your credit card ready or tediously entering data. To use the PayPal payment option, you must have set up an account with PayPal. To use the PayPal payment method, you must order goods worth at least EUR 10.00, because PayPal imposes extra costs on us for a lower order value.

Amazon Pay:
You can choose this payment method if you have an Amazon account. You also save yourself entering your address in our webshop and can choose the delivery addresses stored in Amazon. After this selection you will come back to our shop to complete the order. The payment will only be debited from your chosen account in Amazon, i.e. either from your bank account or your credit card, after it has been dispatched. We have no influence on that.

Klarna / Sofort (transfer): (online demo)
is possible in Germany, Austria, Switzerland, Belgium, the Netherlands and Great Britain. Klarna / Sofort is a TÜV-certified online payment system based on the tried and tested online banking with PIN / TAN entry for secure and fast processing of your online purchases. Advantages: Fast and immediate dispatch of goods in stock. You can make the transfer directly after completing your order. It is no longer necessary to switch to your bank's website. That saves time!
Practical: The data for your transfer are already filled in (invoice amount, payee, order number, etc.). The tedious typing and filling out of the transfer form is no longer necessary.
As secure as online banking: the system accepts the same PIN and recognizes the valid TANs of your bank, because you use this data to log into your bank.


treatment upon collection in Friesenheim
If you announce a direct pick-up from the warehouse in Friesenheim, you can take the items with you for cash payment.

On Bill:
For municipalities / authorities: possible. Order must be placed separately on official letterhead.
For end users: possible. Since the processing takes place via the payment service provider Mollie, we have to pass on the costs for this service to you.

Credit card payment:
Payment with a credit card is only possible through your PayPal account.

6. Retention of title

The goods remain our property until full payment.
For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.
7. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
8. Warranties and Guarantees

The statutory right to liability for defects applies. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
9. Liability

We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents

    in the event of injury to life, body or health,
    in the event of willful or grossly negligent breach of duty,
    in the case of guarantee promises, if agreed, or
    as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.
10. Code of Conduct

We have submitted to the following codes of conduct:
Trusted Shops
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

11. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
Responsible is the general consumer arbitration board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbübers-schlichter.de.
From 01.01.2020 this body will be called: "Universal arbitration body" and will carry out these activities until 31.123.2023 according to the instructions of the federal government. The postal address remains unchanged.
12. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN sales law.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

These terms and conditions were created with the help of Trusted Shops in cooperation with Wilde Beuger Solmecke lawyers.

Additional information:

1 delivery times

1.1 Domestic delivery times

All items can be dispatched immediately within Germany, unless:
- the delivery time is explicitly stored in the item description, or it is:
- Custom-made products with individual texts, for example lettering on textiles, delivery time 5-8 days, or the items are
- Described with the attribute advance notice and are only available when they are delivered by the manufacturer / supplier.
  If you order items with the attribute "advance notice", you will receive an order confirmation. As soon as the item is in stock, you will receive a prepayment invoice, which means that the item (s) are now left

are determinable. If you have paid the invoice in advance, we will send the item out immediately when it is available in our warehouse.

1.2 Delivery times abroad

All items can be shipped immediately. Cross-border delivery time in EU countries 2-7 days. Cross-border delivery time to NON-EU countries, due to customs clearance, 5-10 days.

2. Shipping costs

2.1. Domestic shipping costs

2.1.1 Shipping with DPD Deutschland GmbH (German parcel service)

From a gross goods value of 150 euros per order, we deliver free of charge within Germany. If the gross goods value is less than 150 euros, we charge a flat shipping fee of 5.90 euros per order.

If your order consists of several articles that are only partially available - and others that have not yet been delivered to the trade (advance notice), then the available items will be delivered immediately and the advance notice with a "remaining delivery" when they are available are. Remaining deliveries are free of charge. Delivery takes place Monday-Saturday; if the delivery is not delivered three times, you can pick up the delivery in a DPD parcel shop. You can use the DPD notification card in the mailbox to find out how you can manage your parcel online; For example, you can also enter a different delivery address if you are not at home during the day.
DPD cannot deliver to: DHL parcel stations, the islands in the North Sea and Baltic Sea, islands in the Chiemsee, customs exclusion areas in the Alps: Jungholz / Tyrol, Kleinwalsertal and Büsingen am Hochrhein. In this case, delivery is made with DHL (Deutsche Post)

2.1.2 Shipping with DHL (Deutsche Post)

From a gross goods value of 100 euros per order, we deliver free of charge within Germany. If the gross goods value is less than 45 euros, we charge a flat shipping fee of 6.95 euros per order.

If your order consists of several items that are only partially available and others that have not yet been delivered to the trade (advance notice), then the available items will be delivered immediately and the advance notice with a “remaining delivery” when they are available . Remaining deliveries are free of charge. Delivery takes place Monday-Saturday. If the shipment is not delivered, you can pick it up at the nearest post office. The parcel delivery company will leave you a corresponding note.

2.2. Shipping costs abroad

2.2.1 Shipping costs abroad DPD Europe I:

For shipments to the following countries, a flat shipping fee of EUR 12.90 applies up to a shipment weight of 2 kg. The shipping costs increase by EUR 1.50 for each additional kg. The dispatch takes place with DPD GeoPost.
to: Belgium, Netherlands (excluding overseas territories), Luxembourg, Austria, Denmark (excluding Greenland and Faroe Islands), Czech Republic

2.2.2 Shipping costs abroad DPD Europe II:

For shipments to the following countries, a shipping fee of EUR 15.90 applies up to a shipment weight of 2 kg. The shipping costs increase by EUR 1.50 for each additional kg. The dispatch takes place with DPD GeoPost.
to: France (without overseas territories and without Corsica), Great Britain (without Isle of Man, Guernsey, Jersey), Monaco.

2.2.3 Shipping costs abroad DPD Europe III:

For shipments to the following countries, a shipping fee of EUR 18.90 applies up to a shipment weight of 2 kg. The shipping costs increase by EUR 1.50 for each additional kg. The dispatch takes place with DPD GeoPost.
to Poland, Slovakia, Italy (including Vatican State, without Campione d’Italia, Livignio), Slovenia, Hungary,

2.2.4 Shipping costs abroad DPD Europe IV:

For shipments to the following countries, a flat shipping fee of EUR 24.90 applies up to a shipment weight of 2 kg. The shipping costs increase by EUR 1.50 for each additional kg. The dispatch takes place with DPD GeoPost.
to Sweden, Ireland, Portugal, Spain (without Canaries and without Balearic Islands), Finland, Estonia, Latvia, Lithuania

2.2.5 Shipping costs abroad DHL non-EU:

For shipments to the following countries, a shipping fee of EUR 17.90 applies up to a shipment weight of 2 kg. The shipping costs increase by EUR 1.50 for each additional kg. Shipping is via DHL.
to: Liechtenstein, Switzerland

2.2.6 Shipping costs abroad DHL World:

For shipments to other countries listed below, a shipping fee of EUR 42.00 applies. Shipping is via DHL.
to Argentina, Australia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Netherlands Antilles, Gibraltar, Hong Kong, Israel, Japan.

2.3. Customs duties

When delivering to a non-EU country, additional customs fees may apply.
You can find more information at: http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=de
Or especially for Switzerland at: http://xtares.admin.ch/tares/login/loginFormFiller.do

3. Jurisdiction


The court at which a person has their general place of jurisdiction is responsible for all actions against them, unless an exclusive place of jurisdiction is justified for a lawsuit

4. Disposal of packaging according to the packaging ordinance

Waste paper is an important raw material in the paper-based packaging industry. That is why used transport packaging made of paper and cardboard has been collected and recycled for decades. As a mail order company, we have joined the Organization for Wertstoffentsorgung GmbH based in Darmstadt (RESY). RESY guarantees the complete disposal and material recycling of all transport and outer packaging made of paper and cardboard marked with the RESY symbol. The RESY symbols with the contract number 10834 are on our packaging. This fulfills the requirements of the packaging ordinance for transport packaging and the transport boxes used can be recycled.

5. Use of Facebook plugins

This website uses plugins from the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). If you visit our website with such a plug-in, a connection to the Facebook servers is established and the plug-in is displayed on the website through a message to your browser. This will tell the Facebook server which of our websites you have visited. If you are logged in as a member of Facebook, Facebook will assign this information to your personal Facebook user account. When using the plug-in functions (e.g. clicking the "Like" button, submitting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plug-in. More information on collection and use of the data by Facebook, about your rights in this regard and options for protecting your privacy can be found in Facebook's data protection information.

6. Information on the battery law

Most electrical devices come with batteries. In connection with the sale of these batteries, we as a dealer are obliged under the Battery Act to inform our customers of the following:

Please dispose of old batteries as prescribed by law - disposal in household waste is expressly prohibited according to the Battery Act - at a municipal collection point or give them to a local store free of charge so that raw materials and possible pollutants can be recycled in a targeted manner. Batteries that we carry or have carried in our range can be returned to us free of charge after use at the address below or sent back to us by post with sufficient postage. This applies to quantities that end users usually discard.

Fire Department Shipping Friesenheim e.K.
Schwalbenweg 2
D-77948 Friesenheim

The crossed-out garbage can, which is printed on all packaging of batteries, indicates this obligation. There you will also find the chemical symbols of the substances cadmium (Cd), lead (Pb) or mercury (Hg), provided that these are contained in concentrations above the limit values.

You will also find this information in the documents accompanying the consignment or in the manufacturer's operating instructions.

You can find more information on the Battery Act on the Internet at the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety at www.bmu.de/abfallwirtschaft or at the "Joint Battery Take-Back System" at www.grs-batterien.de.

7. Note according to the EU toy directive 2009/48 / EC:
None of the model articles offered in our shop are children's toys and are only suitable for model builders aged 14 and over, unless the articles are designated as toys. Due to their design, our articles contain small parts that can be swallowed as well as sharp edges and burrs. So are not suitable for children under three years of age.

8. Note on the central office for packaging registers (ZSVR)
As the first distributor of packaging, we must be registered in the above-mentioned register. This is dictated by the Packaging Act (VerpackG). We are listed in the ZSVR and have the following registration number: DE5318211908910.

9. Notes on rescue knives
The rescue knives we offer are not subject to the Weapons Act (WaffG) and may also be carried in private cars. The Federal Criminal Police Office (BKA) has stipulated in a notice that rescue knives are "tools" and that they do not fall under the term "knife" as a weapon under the Weapons Act.

10. Link to online dispute resolution
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), au

available at:


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